Hello our valued visitor, We present you the best web solutions and high quality graphic designs with a lot of features. just login to your account and enjoy ...

Tag Archives: security

Training-Orientation

Rebooting Your Security Guard Recruiting

By: Stuart J. Visnov, CEO, Echelon Protection & Surveillance
Word count: 1090

Training-OrientationIf you were in need of full-time or part-time workers — the last few years have been a recruiting nightmare. First, there were no workers. Then, there were too many. Then, the pandemic curveball changed everything again.

According to the latest Labor Department data, nearly 59% of the United States workforce are now paid on an hourly basis. Out of those 78 million American hourly workers, 70% are under 30 years old, 8% are in their 40s, and another 8% are in their 50s and 60s.

One of the main recruiting challenges for employers is that the average annual turnover rate for hourly workers is at least 49%. Of course, some industries have better retention rates than others based on factors like employee satisfaction and the economy. In addition, the growth of the “gig economy” (a popular term used for companies like Uber, DoorDash, Gopuff, and Instacart that hire freelance hourly workers) has made it even more competitive to recruit hourly workers. About 57 million Americans have found work in the gig economy, which is almost one-third of the entire working population. These hiring complexities don’t even include the pandemic ramifications, which cannot be fully assessed yet.

Below are several issues that have impacted security guard recruiting efforts.

  • Nearly 100,000 businesses that shuttered due to the pandemic are now out of business
  • Many part-time security officers are afraid to return to work for fear of exposure to Covid-19
  • Some security guards make more collecting unemployment and stimulus checks
  • Parents and employers must accommodate daycare and virtual learning schedules
  • Unarmed and armed security guards are concerned about violent civil unrest
  • Many untraditional candidates are now applying for security jobs

After several years of struggling to recruit security guards because of record low unemployment, the whiplash of record unemployment, plus the uncertainty of the pandemic, has forced progressive security companies to re-think their entire process.

Here’s how we rebooted our recruiting strategy over the past year.

ASSIGN A RECRUITING TEAM

We assembled a recruiting team led by our HR Director, responsible for all research, daily process, reports, interviews, training, orientation, monthly meetings and weekly reports. We understood the entire economy was changing due to the pandemic and made recruiting our priority. We couldn’t afford to miss any recruiting opportunities because that would affect our ability to service our remaining clients as well as any new business we were lucky enough to acquire.

RESEARCH & STRATEGY

Our team began to explore new recruiting ideas and technology, including new job boards and platforms. Our challenge was to reach a wider demographic of potential security guard candidates who all used media differently. We kept in mind that the pandemic and resulting economic downturn also was creating a prospective new group of skilled workers who had recently become unemployed. Informed by national research, we discussed ideas, assigned tasks, and began to execute our plan. We used a classic overall marketing strategy.

  1. Test new recruiting ideas (observe data and look for insights)
  2. Measure all results (adjust messaging and process as needed)
  3. Repeat successes (don’t double-down on ideas that didn’t yield results)

UPDATING JOB ADS

We started by updating our current security guard job ads by highlighting the issues that are most important to hourly workers, according to national recruiting research. As you rewrite your recruiting ads, remember the classic advertising adage WIFM — “what’s in it for me.” Meaning, the main thing your candidate audience is thinking is, how do I benefit from this information.

Examples of how we improved our recruiting ads to increase response.

  • $15.00 starting pay rate – Highest industry starting rate!
  • Healthcare & PTO benefits – You’re eligible if you work FT / 32 hours per week
  • Work close to home – No long commutes or big vehicle expenses
  • Flexible days & hours – Choice of job schedule
  • Start work immediately – Get paid in 10 days
  • Work nights and/or weekends – Keep your days free
  • No experience necessary – We train you
  • On the job experience – Build your industry resume
  • Clear path to advancement – Grow with our company
  • Make your own luck – Reinvent yourself

SWITCH JOB BOARDS TO INCREASE RESPONSE

After reviewing and demoing several job boards we switched from the underperforming Indeed to Betterteam. It was less expensive and yielded 7 X the response rate. We went from about 100 resumes per month to over 700 in the first month!

INTRODUCED VIDEO INTERVIEWS FOR EFFICIENCY

Once we created a pipeline of weekly resumes, we needed an efficient way to evaluate applicants quickly and safely. The obvious choice was video interviews. After testing several new video platforms, we settled on myinterview, which enables us to invite best applicants to take a prerecorded video interview where they answer 5-10 basic questions. Additionally, we developed a 1-minute introduction video in which our CEO personally encourages applicants to take their video interview. The platform created many recruiting organizational efficiencies while being applicant friendly.

MEDIA SUPPORT

We negotiated a 75% discount with a billboard company that ran for 3 months on a major highway near our main office. The billboard was designed to work hard by echoing our recruiting messaging. In addition, we updated our website’s Careers Page and reposted recruiting ads on social media like Facebook, Instagram, and LinkedIn. Most companies stop advertising during times of economic uncertainty. However, smart businesspeople know this is the time that ad rates are lower and the market is less competitive.

JANUARY 2021 RESULTS AND ASSESSMENT

  • 781 resume applicants
  • 204 candidates were invited to take video interviews
  • 25 video interviews were completed
  • 10 face-to-face interviews were scheduled
  • 5 new security guards were hired!

Our resume response was 7 X our old monthly average. This allowed us to invite many more applicants to take our video interview. Based on how many people actually took the video interview, we decided to try to increase our interviewee numbers by adding a short personal video from our CEO encouraging them to “take the next step.” We will measure the impact of the video on our interview response numbers and adjust the message as necessary. If we’re able to get more applicants to take the video interview, that will in-turn increase our face-to-face interviews, and ultimately the final number of security guards hired each month. To date, we’re pleased with our monthly hiring average, but believe we can do better. We’ve also noticed that our new recruiting efforts have yielded a higher caliber of security guard officer in terms of professionalism and reliability.

man-with-scribble-

Security Companies Must Make Friends with Uncertainty

By: Stuart J. Visnov, CEO, Echelon Protection & Surveillance
Word count: 1036

man-with-scribble-Security Companies Must Make Friends with Uncertainty

Since the Covid-19 pandemic was declared a national emergency, every industry has been affected. No business was immune, but small businesses suffered greatly as 100,000 closed forever. However, some businesses fared better than others because either they were deemed an essential business and allowed to stay open, or they happen to have been a company that benefited from the products and services that were in demand as a result of the pandemic. As restaurants failed, food delivery apps like DoorDash and supermarkets thrived. As movie theatres reeled, streaming services like Netflix prospered. As Malls pulled their gates, online retailers like Amazon soared. And while hotels, convention centers and event venues closed their doors, Workspace Solutions and online conference companies like Zoom, boomed.

Although essential worker categories varied by state, many major sectors overlapped. Industries like energy, child care, water, agriculture, food production, grocery stores, hardware stores, mechanics, transportation, nonprofits, social service organizations, and trades like construction workers, electricians, plumbers and security companies were able to keep working to serve the public.

As an essential business, we were able to stay open to service our clients and support law enforcement as needed. If police were otherwise engaged, certain types of security work, such as patrols, protection, surveillance, fire or flood watches would find its way to regional security companies. As it turned out, civil unrest was a serious national concern as several crises rocked the United States at the same time.

  1. Lack of a national pandemic plan contributed to 200,000 deaths, record unemployment and economic chaos. Each political party blamed “the other” as culture wars and conspiracy theories erupted over the most basic facts and issues.
  2. Government-imposed coronavirus shutdowns resulted in armed anti-lockdown demonstrations supported by the current administration.
  3. Thousands of protestors took to the streets against police brutality and decades of bad civil rights policy. Frustration, violence and property damage ensued while outside agitators poured fuel on the fire.
  4. Extreme weather caused massive floods and wild fires which taxed the resources of states already plagued by pandemic suffering.
  5. Mixed messages regarding all of the above from the Whitehouse, government, scientists, public health officials and the media culturally divided America even further.

How should businesses proceed during a time of such extraordinary discontent, disorder and uncertainty? I can only speak based on my direct experience as CEO of Echelon Protection & Surveillance. Security Companies Must Assess, Plan and Pivot:

Assess. Don’t Guess.

Very quickly, we understood that the pandemic was going to change everything, especially the way we conduct business. Common sense dictated that we’d lose all clients involving large groups of people. We anticipated losing events, hospitality, school and retail security clients – and watched them disappear almost overnight.

As unemployment climbed from a low of 4.2% to a historic high of 14%, we found that many of our security guard personnel were afraid to return to work for health reasons. We respected their health concerns, but offered hazard pay as an incentive to return to work. By law, we also informed employees that if they refused work, it may affect their unemployment status. Many people simply calculated that based on unemployment benefits, plus the CARES Act economic relief, they could make more money staying home than going back to work. Understanding these dynamics allowed us to begin to plan our way through Covid-19. Our first goal became to bring our monthly budget in line with our reduced revenue to protect all stakeholders.

Plan for Sustainability.

Over time, we began to see some industry trends caused by the pandemic and methodically reviewed clients and expenses for sustainability, practicing what Buddhist’s call “beginner’s mind.” We examined expenses weekly, made tough cuts, prioritized long-term clients, resigned accounts that weren’t profitable, concentrated on collections, initiated operations efficiencies, retooled recruiting, renegotiated contracts, reconsidered our marketing strategy, and increased rates based on demand. Our mantra was “be decisive, but don’t make decisions based on panic.”

When we learned that the Government was offering a Payroll Protection Plan (PPP), we applied, secured the loan, and carefully complied to the changing guidelines. The PPP loan basically worked as intended by allowing us to maintain our payroll and bills for 16 weeks, while we pondered next steps. Once we were satisfied that we’d considered every cost cutting option, our CFO created a new budget projection to guide us through the end of the year.

Pivot to Opportunity

As the pandemic continues, the companies must be flexible to navigate multiple challenges while searching for opportunities within the crisis. Businesses must pivot or become a statistic. As we sharpened our pencils on the financial side, we kept an eye out for emerging opportunities.

We found that the high unemployment rate boosted our recruiting efforts. We witnessed competitors who specialized in school districts, large event and nightclub security either go out of business or pause their advertising. A less competitive online arena gave us a marketing edge, so we reallocated some of our advertising dollars into targeted recruiting billboards and shuffled our Search Engine Optimization (SEO) to focus on our most profitable regions and services. In short, we focused on our strengths. The result was the phone ringing with more qualified leads.

In addition, competitors became short-staffed which caused operations problems. As a result, prospective clients had less options for security providers, so our sales and hourly rate increased. Client communication also improved because all parties were aware of the inherent new business disruptions associated with the pandemic.

We noticed employees were more grateful as they watched millions across America lose their jobs. This allowed us to revisit employee roles and responsibilities for maximum effectiveness. In the early stages of Covid-19, several employees decided to leave for personal reasons, including: caring for family elderly members, childcare challenges, early retirement and health concerns. This allowed us to reduce our salary expenses even further, and prompted us to reassign office space for better collaboration.

Over the last 6 months I learned that the security industry is bulletproof. We can take a direct economic hit and survive. Even in the worst case scenario, we’re truly essential. Surfing the wave of 2020 is equal parts observation, planning, taking the long view and making friends with uncertainty.

 

 

 

 

 

 

 

 

 

 

 

caronavirus-blog

How the Coronavirus May Effect Security Guard Companies.

By: Stuart J. Visnov, CEO, Echelon Protection & Surveillance
Word count: 860

caronavirus-blogNew deaths each week, stock market instability and a rate cut by the Fed, means businesses of all kinds should cautiously plan for the overall impact of the coronavirus in the United States. History suggests that big economies like the U.S. are naturally more at risk when people stay home to avoid a virus. It’s not hard to understand that if factories across the globe slow or stop production the supply chain will be disrupted to the point of “supply shock” and lead to a worldwide delay in business. However, we may have more to worry about from the “demand shock” that could develop if people begin to stay home for any extended period of time. No matter the circumstances, the Coronavirus will be contained, run its course and eventually stop. In the next few months we speculate there will be an increased need for security services that protect people and property – while facilities and institutions that temporarily close will employ less security guards until they reopen. Let’s review some key industries and how they could be impacted by the Coronavirus.

Schools are already being temporarily shut down and that means hourly security guards would lose work for an unknown period of time. However, many educational facilities are inquiring about pandemic planning that includes online learning. According to the latest information from health experts, warmer weather may slow the spread of the coronavirus as it does with the seasonal flu.

Construction would likely slow down or see costly delays either because workers are sick or the building materials are not being delivered on schedule. Projects in-progress often have millions in construction materials and equipment on site that will need to be protected for the duration of the delays. A standard “construction watch” could last for months longer than usual if delays become a reality.

Arenas that host concerts, sporting, cultural and entertainment events may be attended less, cancelled or televised without an audience as people choose to avoid unnecessary public interaction for fear of the disease. Professional sports is big business in the U.S. that would effect numerous supporting industries. Access control protocols may start to include mandated hand sanitation stations overseen by security guards. If event, expo and convention centers close down for any period of time, many services that work in tandem with the venue such as food & beverage services, retail, event staff, maintenance crews, parking control and security will be financially effected.

The healthcare industry will suffer as people stop going to their dentist, doctor, the gym or the hospital during an outbreak if a visit isn’t necessary. Health spending is 17% of the U.S. economy. Security companies may see increased requests from health facilities due to long lines, patient stress, unruliness and access control. Infectious disease experts will surely help limit the spread of the virus and work quickly to find a treatment or cure. In addition, many American workers lack paid time off and about 8.5% more don’t have health care coverage. This means people will be less likely to seek proper medical attention or have the financial choice of staying home from work if they’re ill. Going to work when you’re sick is one of the fastest ways the Coronavirus would spread in countries without universal healthcare.

Restaurants could surely experience a drop in business as patrons begin to fear that the cooks, kitchen and wait staff may spread the virus. The restaurant industry makes up a large part of the U.S. gross domestic product. This has already resulted in public panic-buying in some areas as people begin to hoard food, disinfectant products, masks and other perceived necessities. Consumer hoarding is a real problem because it may inadvertently cause actual healthcare workers to go without the basic supplies they need on the front lines.

Retail panic could in-turn spark an increased need for security guards at grocery stores, big box wholesalers and hardware stores. Brick and mortar retail stores are already suffering due to the ease of online shopping. Why take the chance of going to the mall when you have the option of shopping online with no health risk?

The travel, hospitality and tourism industry is already being effected. Americans take about three flights per year on average. Recently, Italy, Iran, China and South Korea were moved into “Warning Level 3” the highest CDC notice level in which travelers are directed to avoid these countries. If travel is absolutely necessary, the CDC advises travelers to speak with their health-care provider regarding best practices. The public and private sector are already postponing and cancelling personal, business and educational trips of all kinds, especially flights and cruises. If this continues, it will have wide reaching effects for retail, hotels, restaurants, rentals, and tourism destinations of all shapes and sizes.

To date, there has been no talk about locking down entire American cities. However, experts are asking citizens in affected areas to practice “voluntary social distancing.” If you own a security guard company, it’s prudent to tell your employees not to come to work sick and provide a paid sick days policy for part time security guards who can’t afford to miss a few days.

Bouncer-Guard-Photo

Security Guards and Bouncers. What’s the difference?

By: Stuart J. Visnov, CEO, Echelon Protection & Surveillance
Word count: 651

Bouncer-Guard-PhotoSince I founded Echelon in 2001, we’ve provided security guard services for hundreds of clients associated with the hospitality industry. We cover everything from high-end institutions hosting corporate meetings, holiday parties, and galas, to covered establishments like restaurants, bars and nightclubs, to large outdoor events like festivals and concerts. In order to manage client expectations and mitigate liability, we are very clear with our clients regarding what our security guards are responsible for when alcohol management is involved. Often, we must explain that security guards are not bouncers, and lay-out the specific differences between the two. So what is the difference between Security Guards and Bouncers?

BOUNCERS

A bouncer is often hired directly by a bar, nightclub or other entertainment venue owners to maintain order. Bouncers are useful where clientele or alcohol consumption may result in unwanted or illegal activity that creates an unsafe environment for patrons and staff. A bouncer’s duties may include:

  • Checking for ID to ensure patrons are of legal drinking age
  • Refusing entry to intoxicated patrons
  • Requesting that a patron leave when they’re drunk or disorderly
  • Knowing when to call law enforcement
  • Protecting patrons from harm
  • Using appropriate force to defend themselves

By law, a bouncer can physically engage or restrain a person as long as it’s in self-defense or in service of the protection of other patrons or staff. When physical force is initiated by a patron, the bouncer has the right defend himself with an equal amount of force. However, bouncers are taken to court so regularly, it’s considered the single most preventable loss within the tavern industry. So, if you’re the owner or manager, you’re still likely to be sued for assault and associated damages such as medical bills, pain and suffering and lawyer’s fees.

As a result, many states have passed laws requiring that bouncers be trained, licensed, and vetted, including criminal background checks. For instance, Philadelphia instituted a City Ordinance, which requires that bouncers must be registered and receive proper training. The law also mandates that people with certain past criminal convictions may not be hired as bouncers, all under very specific regulations.

SECURITY GUARDS

Security Guards are usually employees of a security company, rather than hired directly by venue or bar owners. This benefits the proprietor because the guard is additionally licensed, bonded and insured under the security company. Additionally, a security guard is trained and certified according to State law to further protect against liability. Echelon is licensed in PA, NJ, MD and DE and we comply with each States unique security guard standards.

Pennsylvania distinguishes between individuals who own security guard firms and those employed by them. The Private Detective Act of 1953 sets requirements for watch, patrol, and guard businesses while mandating minimum standards for hiring guards.

New Jersey security officers must meet requirements under the Security Officer Registration Act (SORA). Security company owners must be licensed, but employees and subcontractors are registered as security officers. NJ guards must meet specific vetting and training requirements. Security officers employed by businesses rather than security companies are subject to a different set of rules.

Maryland security guards are under the jurisdiction of the Maryland State Police Licensing Division. The Division recognizes multiple security officer job roles including those for corporations.

Delaware’s security guards are licensed by the Delaware Department of Safety and Homeland Security. To become a security guard, they must fulfill training, pass a proficiency test, and submit to a thorough background check. In addition, they must be eighteen to work as an unarmed guard, and 21 to work as an armed guard. Private security licenses are not offered to law enforcement employees.

Security Guards (unarmed and armed) are best used as a highly visible deterrent to prevent unwanted or illegal activity before it starts or grows out of control. They can perform all the same duties as a Bouncer, plus additional tasks to lessen liability and keep everyone safe. For example:

  • Access control and ID verification
  • Bag checks for weapons and substances
  • Metal detection services by wand or magnetometer
  • TIPS alcohol awareness training
  • MOAB management of aggressive behavior training
  • RAMP certified via the LCB
  • Digital security guard reporting and documentation
  • GPS sign-in / sign-out jobsite verification
  • Emergency, hazard and crisis training, protocols and drills
  • Active shooter protocols
  • VIP escorts and transportation
  • Comprehensive threat assessment reports
  • Coordination with local law enforcement

Establishments should consider additional training such as TIPS, MOAB and RAMP for both security guards and bouncers to address everyday challenges such as protocols for dealing with underage patrons, reducing alcohol service liability through awareness, understanding when the use of physical force is permitted and using verbal communication to deescalate aggressive behavior.

TIPS is a skills-based, online alcohol training and certification program that is designed to prevent intoxication, underage drinking, and drunk driving by enhancing awareness and skills of servers, sellers and consumers of alcohol.

MOAB training presents principles, techniques, and skills for recognizing, reducing, and management of aggressive behavior both in and out of the workplace.

RAMP certification is a set of training and resources available to licensees and their employees. In order to become certified, businesses must complete a five step program, which includes: Manager training, seller or server training, employee orientation, posted signage, and affidavit request. The program provides certification for two years.

A quick story…

A few years ago, we had an inebriated patron start a public fight at a posh holiday event. When our security guards stepped-in to break up the fight and protect other guests, the belligerent patron punched one of our guards. The guard responded with appropriate force, restored order to the small crowd, restrained the drunk patron, contacted the police, and then escorted the troublemaker outside to wait for the police. When local authorities arrived soon after, the patron tried to attack them as well. Guess what? The event venue, local authorities, caterer responsible for the bar, and our security company were all named in the subsequent lawsuit. We had clear surveillance video and written documentation, our guard certifications were in order, our training manual was current, and we’re licensed, bonded and insured – several months later, we won the lawsuit.

In my view, Bouncers and Security Guards can both be effective depending on your specific goals. However, it’s a real benefit for clients to have the assets of a full service security company at their disposal because it eliminates much of the time and effort associated with hiring, training and managing your own security staff. In addition, you can add seasonal security staff, increase security during a national threat, or replace a guard who’s not the right fit with just a phone call.

 

 

 

 

 

hidden security costs

You Can’t Afford Low Cost Security Providers

By: Stuart J. Visnov, CEO, Echelon Protection & Surveillance
Word count: 702

low cost security providersOne of the biggest problems businesses face is competition from low-cost providers. A low cost provider is a business that charges the lowest price it can, while promising about the same quality so that it can draw customers to the market. What they do not tell you, is why their product or service costs so much less than their competitors. The reason, of course is that they deliver poor quality, less service and cut corners wherever possible – even if it’s borderline dishonest or unethical. Sooner or later, customers come to realize the difference in value and begin to look for a new provider. In the security industry, hiring a low cost security provider based only on price very often translates to customer dissatisfaction, including:

  • No security guard vetting, training or certifications
  • No GPS verification of hours and incorrect invoicing
  • Unreliable guards who are consistently late, leave early or call out
  • No officer patrol reporting or documentation software
  • No written security guard protocols or directives
  • No on-site security guard supervision or discipline
  • Lack of proper insurance coverage or licenses to operate
  • Unprofessional guards in untidy uniforms
  • No business infrastructure for Operations, Finance, Sales or HR
  • Poor customer service

This absence of best practices has an overall negative impact on the entire security industry.  The clients are dissatisfied and aggravated, security providers get a bad reputation, fair market industry rates decline, good companies cannot make a fair profit, security and safety are compromised and liability increases for everyone involved. Many low-cost security providers carry much less overhead, because they’re generally owned by some type of career law enforcement officer who has recruited a few of his retired colleagues and operates the business from a small home office with little more than a book keeper and perhaps a salesman. These small companies typically have a lot of security know-how, but very little business experience, funding, or ability to scale up according to client demands.

In contrast, the best-cost provider strategy relies on offering customers better value by focusing both on fair pricing and a full-service infrastructure that’s able to deliver measurable results. Statistically only 500 security companies in the United States generate $5,000,000 or more in annual revenue and I’m pleased to count Echelon Protection & Surveillance among them.

As a business owner, I understand that controlling expenses is a key component of profitability. However, when it comes to security guard services, what may appear to be a savings that improves the bottom line – is also be a hidden liability waiting to happen. Although a basic low cost uniformed guard may act as a good visual deterrent, it is no substitute for a reliable security presence trained to respond appropriately to a real challenge, emergency, crisis or hazard. Remember, that if something goes wrong, everyone and anyone involved may be sued – and that can be a long, stressful and expensive process.

We’ve all seen the news videos of security guards making poor decisions, hesitating to engage, or worse, running the other way when a problem arises.  If you’re the final decision maker regarding security services, I urge you to take the time to perform your due diligence and consider your real risk and return on investment. The last thing you want is a high profile crisis that damages your business, a negligence law suit, or your boss challenging your judgment.

Crime in the United States is usually split into two broad classifications, violent crime and property crime. Although violent crimes steal the headlines, non-violent property crime is currently the leading problem afflicting the United States by a large margin. However, in today’s environment of civil unrest, easy access to firearms and misinformation… everyone should take public and private security seriously. As in any good relationship, you should be striving for a partnership where both parties mutually benefit. Meaning, the client enjoys peace of mind knowing that their people are safe and their property is secure, and the security provider is allowed to make a fair profit so they can continue to grow and provide the high value services. As the great Warren Buffet once said, “Price is what you pay. Value is what you get.”

Week's-Marine-Supervisor-1

Security Supervisors are Your Quality Control

By: Stuart J. Visnov, CEO, Echelon Protection & Surveillance
Word count: 641

Week's-Marine-Supervisor-1One of the most important components of a well-run security company is the supervision of the officers on duty. Whether you’re in the public or private sector, it’s the supervisors that provide the hands-on quality control that keep your site running smoothly. If your security partner hasn’t invested in regional supervisors, you can be sure that your guard performance will suffer. The best security firms maintain a layered approach to guard performance that incorporates professional training, officer reporting software, GPS tracking and consistent supervision. Below are the key responsibilities of a supervisor.

Planning – A supervisor will often do the strategic planning for the security at your location. This may include: choosing the right guards, deciding where they’ll be posted, developing a site map, writing protocols, coordinating with local law enforcement and communicating with the client to be sure everyone’s on the same page.

Preparation – In the chain of command, supervisors report to the Director of Operations. As part of the team, supervisors are responsible for making sure the guards have everything they require to succeed in their duties according to protocols and expectations. They study the site footprint, develop site maps, determine areas of vulnerability, post scan tags for patrols, and secure equipment such as radios, deterrent signage and lock boxes needed for the job.

On-Site Training – As the person most familiar with the site, a supervisor’s responsibilities frequently include the on-site training of new guards. It is standard operating procedure for the supervisor to meet the guard(s) on or before the first day of the job to review security protocols, answer questions, communicate client expectations and even coordinate with local law enforcement. Supervisors spend as much time on location as needed to make sure the guards are on point and the client is satisfied.

Administration – Once a new client is up and running, the supervisor begins focusing on the quality control aspects of the job, such as time clock check-in and check-out, verifying guard location via GPS, client communication, scheduling changes, reviewing daily officer reports and overseeing shift changes. All information is documented and reported to the Director of Operations and Human Resources so they can evaluate the guard’s overall security performance.

Field Inspections – Remote locations, long hours or overnight shifts are a recipe for security guards to become bored or fatigued…no matter how good their intentions are. However, if a guard knows that their boss tends to show up randomly, they’re more likely to stay on their toes. These surprise inspections are important to either correct bad habits or simply bring the guard doughnuts and coffee to let them know they’re a valued team member.

Customer Service – When a client hires a security firm, there’s an implied guarantee that they will provide solutions with a certain level of urgency. In general, if the guard can’t solve the problem through their training or directives, they’ll report it to the supervisor who has access to the full assets of the security company at his disposal.

Discipline – In many respects, supervisors are the eyes and ears of the company. They work with the guards to improve their performance and relay guard input back to operations. In this way, the company has the front line information it needs to help them make more informed decisions. Guards who consistently demonstrate reliability and professionalism receive commendations and pay increases, while those who do not meet expectations receive documented corrective guidance. Since the security company and the guard have a mutual investment in each other, it benefits everyone to work together to keep the clients people and property safe in any situation.

As you can see, a great supervisor is not only the eyes and ears of the operations team, but the day to day grease and glue that provides the quality control that clients expect of professional security firm.

How to choose a security guard company

How to Choose a Security Guard Company.

By: Stuart J. Visnov, CEO, Echelon Protection & Surveillance
Word count: 817

How to choose a security guard companyUnderstanding the industry

The U.S. Department of Labor statistics reports that there are over 1.1 million private security guards in the U.S. working within about 10,000 companies. The exact numbers are hard to determine because the industry standards vary nationally. Some states mandate unarmed and armed security guard licenses and others do not. In states that don’t, the individual security companies are responsible for vetting and training their own guards. For instance, in Pennsylvania, a person with a private detective’s license hires security guards to work under their license. In New Jersey, each guard must obtain their own license to be certified as a security guard. In addition, a national security company doesn’t need a license to operate in every state, they only need a relationship with a state licensed security company to do business in that state. The better you understand the security industry, the more informed your decision will be when hiring a security partner.

Choosing the right security partner

The key to finding the right security partner is to consider what services you’ll require, and communicate those needs or concerns to your perspective security partner so they can develop a solution. Will you need unarmed guard who can interact with the public or an unarmed overnight patrol guard with technical abilities? Should they be bilingual or have any special training or certifications such as first aid, management of aggressive behavior, or access control? Should the guard wear a uniform as a visual deterrent or be casually dressed to fit your brand. The possibilities are many, but the more you consider what you’ll need, the better they can provide the right security solution. If you’re unsure of what you may need, start with asking if the security company has direct experience working in your industry.

How you know if guards are doing their job?

Most security companies sell themselves as having experienced guards that will be on-time, stay alert, and respond appropriately when an incident occurs. However, how do you know what your guards are doing when you’re not watching them? The solution is a GPS based guard reporting technology that verifies check-in/check-out, and documents patrols and duties so you know exactly what you’re paying for. Technology like this should be standard with any reputable security company, and it gives the client the ability to track guard activity, confirm billing hours, and protects against liability.

What’s a consolidator?

In the security industry it’s common practice for large companies to outsource their work to smaller regional companies. The consumer thinks they’ve contracted a regional security guard provider, but they’ve actually hired a national security guard “consolidator.” Here’s how it works: When you call for local service, their telemarketers quickly contact several security companies in your region to try to cover your request. Consolidators make their money on volume by marking-up the price of the companies they use to fulfill your request. Using a consolidator effects the quality of service because they’re often not familiar with the security companies they’re outsourcing to. Their entire business model is telesales and paperwork. To determine if you’re speaking with a consolidator, ask them if they outsource to other security companies. If they say yes, ask them how long they’ve been working with the company providing your guard services and how those guards are trained.

The right size means the right service.

As with service providers in any industry, size is important. If you’re security partner is either too big or too small, customer service may become an issue. Although the big boys can provide a range of professional services, they often fall short on personal attention and responsiveness, because you’re just one of a thousand clients. At small security companies you’re important because you’re one of 25-50 clients, so you’ll often have access to the owners or decision makers. However, these smaller companies very often lack organizational infrastructure, so they struggle with basic back office operational challenges such as answering phones, invoicing and guard recruiting.

Rates and terms of agreement

Respectable security companies will ask you the right questions and then suggest the proper services and hourly rates. Fees are based on standard hourly rates that vary based on factors such as: type and level of service, response time, location, length of job, risk or known threat.

Ask for references

When it comes to hiring a security firm, it pays to do your homework. A security partner is like a walking, talking insurance policy. So, take the time to research several companies, review their websites, and contact your top three. Start by asking if they’re licensed, bonded and insured. Then, inquire about their services, infrastructure, and experience in serving your industry. Lastly, request a list of client references and speak with at least 3. The right company will take the time to meet with you to discuss your needs, provide insights and review your final security agreement until you’re satisfied.

 

retail_suit_armed security

Are You Considering Armed Security?

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 562

retail_suit_guardAs a business owner, you aren’t just responsible for strategy, finance, marketing, sales and HR. You are also liable for the safety and security of your employees and customers. In today’s world, every business requires a minimum of safety and security precautions such as access control, surveillance cameras, evacuation planning and first aid equipment. However, there are many businesses that can benefit from an additional level of protection in the form of armed security guards. The question is whether your business is one of them. If you’ve ever found yourself even considered the possibility of hiring an armed guard – the answer for your business is most likely yes.

An armed guard is more than just a person who can respond to shoplifters and vandals. When a person seeking to do harm sees that your business employs a guard carrying a firearm, they understand they will have to contend with someone who has the lethal force to stop them. Just the presence of an armed guard is usually enough of a deterrent to make most bad actors move on to another, softer target.

It’s much more than the threat of force, however. Armed guards have to undergo many hours of state certified training and classroom testing. Typically, a high percentage of armed guards have backgrounds in personal protection, law enforcement, public safety or the military. That means they have the skill set to bring much more to the table in a crisis situation than just a weapon in a holster. In fact, because the majority of armed guards are full time employees of professional security companies, they have the experience and assets to keep your people and property safe in nearly any situation. Whether you’re responsible for property management, retail stores, construction sites, religious institutions, critical infrastructure facilities, or a business that has large amounts of cash, merchandise, inventory or valuables of any kind – armed guards are essential to prevent loss.

If you think you may need enhanced security, the first step is to have a comprehensive threat assessment in which experts consider and review the vulnerable areas of your business. The deliverable is an in-depth executive level report on areas in which you can improve the internal and external security of your business. Then you choose if and when you’d like to implement the security strategies and tactics outlined in your report.

In addition, top security companies offer armed close personal protection for the secure transport, safeguard and escort of Executives, Dignitaries and Celebrities. These elite services provide the highest level of protection available.

Some organizations may prefer to opt for an unarmed security guard. These guards can also be highly trained and still do a lot to prevent unwanted or unlawful activity. The right security officer can also provide other valuable services such as acting as a good will builder or in a customer service capacity.

As an owner or CEO, you’re focus is business, but all you have to do is click on the news to remind yourself of the unfortunate reality and prevalence of violent crimes and mass shootings in our society. That’s why it’s crucial to seek the advice of experienced security service providers. As CEO myself, I know leaders in the public and private sector want to sleep easy at night, knowing they did their due diligence regarding the safety and security of their people.

 

Security drone with camera and building

Eyes in the Sky Offer Additional Security Options

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 802

Security drone with camera and buildingThe inclusion of drones in security operations is becoming increasingly more common, and more necessary. Drones have many advantages over traditional security and reconnaissance methods. On their own, drones can be a very valuable security asset. When combined with other types of security and surveillance measures, a real powerhouse security plan can be created.

Drones have an advantage over traditional surveillance methods (i.e. helicopters and cameras) because they are:

  • Less expensive
  • Easier to operate
  • Quieter and not easily detected by those being surveilled
  • Able to access remote areas and transmit findings quickly
  • Able to operate in various weather conditions
  • Equipped with infrared and thermal sensors that allow for night vision

So, what are the ways in which drones can be used? There are three key areas where drones have made a significant impact on security and protection: Events and Crowd Control, Commercial Usage, and Everyday Security.

Events and Crowd Control

Whenever there is a large crowd, there is a concern for safety. Large venues that host concerts, conventions, EXPOs and sporting events are exciting, but they are also serious security risks. Appropriate measures need to be taken to ensure personal safety and the security of the entire venue against any kind of unwanted behavior, hazard, attack or unlawful incident. Drones can play a key role in making sure an event runs safely by observing any challenges before they grow out of control.

Before the event happens, drones can be deployed to conduct remote advance reconnaissance of the venue. Being able to get an aerial view of the entire complex, including surrounding infrastructure like roadways and parking lots, can give a security team the information needed to analyze and evaluate the situation and put together a complete plan to handle any issues that may occur.

On the day of the event, drones can be used to monitor traffic and parking. This can prevent major delays, and possibly accidents, as cars can be directed or re-directed to appropriate areas. Drones also can monitor foot traffic. High traffic areas often lead to pushing and shoving, which can lead to fights and stampedes or trampling.  Drones can help manage high pedestrian traffic areas and prevent congestion, averting tragic accidents.

Commercial Usage

Drones can keep businesses safer and more secure. They can monitor buildings, facilities, and properties in ways that were not possible in the past. Nothing replaces the on-site responsiveness of well-trained security guards and well-planned surveillance cameras, but drones can bring additional level of security.

Drones can conduct perimeter surveillance to protect a company from sabotage, theft, and vandalism. For instance, they can monitor building complexes for trespassers by covering areas out of a normal surveillance camera’s sightline, or too remote or dangerous for vehicle or foot patrols. If a trespasser is observed on the property, they can be followed more safely because intruders are monitored from a safe distance before being apprehended, protecting security guards and police officers involved in the arrest. The oil and gas industry is a good example of an industry that has benefitted from drones as a way to protect their pipelines.

Port surveillance and shipping protection is another area where drones are important. Drones can monitor borders, ships, cargo, and the port itself. They can help send visual information when there is an accident and when search and rescue operations are needed, and they can also help in preventing piracy. While this may conjure up images of Blackbeard and Captain Jack Sparrow, the fact is that modern piracy is a real threat to the shipping industry, as is smuggling and illegal trafficking. Drones can follow ships, watching out for potential invaders. If a threat is found either at sea or at port, drones help authorities respond quickly, before a ship or cargo becomes vulnerable to theft or hijacking.

Agriculture and Farming rely on drones to protect their crops and their livestock. Drones can make routine trips over acres of land that otherwise may not have been easily guarded. Farmers can ensure their crops are healthy and haven’t fallen prey to disease, theft, or sabotage. The same is true for their livestock. Drones can be equipped with thermal sensors and sniffers that detect predators, poachers, and hazardous gases. And since drones are quiet and unobtrusive, they can track animals without scaring them and track poachers without being heard.

Everyday Safety

Drones are great additions to public safety efforts. Authorities can use drones for various everyday needs such as:

  • Daily traffic reports
  • Locating missing persons
  • Security for parking lots and other open areas
  • Protection of parks and landmarks
  • Search and rescue missions after disasters

There is no question that drones are a valuable security resource. They are inexpensive and provide a unique perspective for authorities and they should be considered whenever an extensive outdoor security plan is being put into place.

event security stage

A Look Behind the Scenes of Event Security Staffing

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 537

event security stageHiring the proper personnel to staff a special event is a unique challenge to any security event company’s recruiting team.  An individual that is seemingly perfect for your Tuesday night event, could end up being the wrong fit for the Saturday night event.  So, when putting together the best team for an event detail, each event has to be viewed as its own separate function, with its own particular protocols, and needing a specific style of guard. Recruiting for a special event is truly not a one-size-fits-all style of recruiting.

By the same token, attempting to hire a full time event staff in order to handle all of your special events will present its own challenges.  When compared to hiring staff for your standard, 40 hour a week, recurring security jobs, the special events staff has to be more accommodating and flexible with their schedule.  The special event staff needs to have both a security guard mindset and a healthy understanding of customer service; thinking on your feet is mandatory and last minute changes in shifts and directives are the norm.  Both of these skills will come in to play when working an event.

Of course, the type, size and frequency of your event will dictate just how many experienced security guards you have available to work each event. The event staff that tend to be the best fit are people who are: responsible, enjoy various types of events (musical concerts, festivals, fairs, races, celebrations, weddings, holiday celebrations, etc.) have a flexible schedule, and are customer service oriented. In addition, event staff should have training in standard event duties such as: crowd and parking control, bag checks, ID and access control, alcohol management, perimeter patrols, VIP security, and coordination with local police departments and EMTs.

That’s why college students, retirees, municipal workers, and people who work part-time often make up the majority of the typical event staff.  Remember, the other main pool of event personnel will come from the full-time (and part-time) security guards, who are often tasked with providing supervisory and administration duties that require more experience, specific training or a special skill set.

The training of this style of personnel becomes a main issue, because each special event will come with its own unique challenges and protocols.  Always confirm with the client exactly what they are expecting from the event staff.  Is the staff member requested to be a higher-end guard or concierge type of staff?  Or does the event call for a more physical, visual deterrent style of guard?  Often, one cannot be expected to do the job of the other. And, as with many events, your team will most likely need a combination of the two.

The bottom line is that it becomes incumbent upon those of us in the security industry to make the necessary commitment and investment to be certain that all event staff are trained to a competent and capable level.  The most successful security companies have the ability to deliver a mix of personnel to any event. That is, a staff that is well trained, groomed, and able to follow and fulfill all of the client’s directives while responding to last minute requests with professionalism and grace under pressure.

 

 

Training-Blog-Photo

Smart Disciplinary Policies Lead to Better Security Guards

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 732

Training-Blog-PhotoOne of the issues that security companies must be realistic about is the need to discipline their security officers. The industry is such that guards cannot always be fully supervised because they may work alone, overnight or in a remote area. When no one is watching, there is always the temptation for the average guard to stray from company directives by napping, using their cell phone, checking-out early or even leaving their post. This lack of work ethic and accountability is a constant management challenge for companies that strive to be the best they can be. Many times, the problem is worsened by companies that choose to overlook poor performance in order to retain enough guards to maintain their workforce.

In all cases involving protocol behavior violations, the first question for any operations director to ask is: “Did this occur because the guard made an honest mistake, or in spite of the fact that the guard knew it was wrong?”  Intentional violations of policy require a more stringent level of disciplinary action than common mistakes due to lack of experience.

The second question is: “Is this a first-time violation, or a repeat violation?”  The third time that a specific protocol is violated, despite coaching or disciplinary action, requires a higher level of discipline than a first time offender, given the fact that a multiple occurrence can hardly be excused as an unwitting mistake.

Unfortunately, the combination of low hourly wages, high turnover rates, absence of on-site supervision, deficit guard verification technology, poorly motivated guards, and a lack of meaningful training provides a real challenge for the average security guard company. One could make the case that the industry itself has created the conditions that lead to poor guard habits by the way the average security company operates.

It’s no secret that in order to be competitive, many security companies must pay guards lower wages, which often make it hard to motivate and retain employees in an industry where employees will “jump ship” for a job that pays a little more per hour. This often means security companies may overlook minor guard infractions, which can lead to guards committing more serious transgressions.  Without a clearly communicated disciplinary process in place, many companies find themselves in a position that forces them to terminate guards who should have been better trained, supervised, coached and compensated in the first place.

Disciplinary action must be fair to the officer, and the company. The primary goal is to train the guards to be compliant with well thought out company protocols. The ideal level of punishment for an offending officer is a balance between applying a learning process (remediation) and the appropriateness of the penalty to the infraction (the punishment fits the crime).  The discipline should always consider the specific nature of the incident, as well as the individual officer’s past history of performance on the job.

Disciplinary actions must also be consistent.  All things being equal, similar first-time offenses by different individuals should draw comparable penalties.  The old idea of “making an example” by punishing an offender severely not only violates the ideas inherent in progressive discipline, but also likely starts an officer who might have been remediated on a path that could lead to claims of unequal treatment from a human resources perspective.

A mindful system of discipline and reward is intrinsically tied to a successful training program which prepares new hires to perform their duties while offering coaching and reassignment to existing guards who do not represent the company as intended.  A training program must be well planned and executed to reflect the brand reputation externally and the company culture or personality internally.  Specifically, guards need to be clear on the penalties for poor conduct, as well as the rewards for superior performance.  The old saying: “You can’t tell someone they did something wrong, if you never taught them what’s right” certainly applies.  Careful vetting, updated training, effective orientation, engaged supervision, annual reviews and consistent coaching are key to cultivating a guard pool that is reliable, accountable and vigilant. This hard work directly benefits the client, company and ultimately the industry as a whole.

Progressive security companies use discipline as a building tool, not as a motivation killer.  The proper reinforcement of expectations through effective orientation and ongoing training, combined with a meaningful application of discipline will result in more vigilant security officers and satisfied clients.

 

Background Check Form

Full Background Checks Ensure Better Security Guards

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 755

Background Checks FormAll reputable security companies run background checks before hiring new guards to be certain that both the client and the company itself are protected and represented by reputable individuals. For the most part, states require that a background check be performed before a guard can be issued state credentials like the so called “Guard Card.”  The most important duties of a security guard are to protect the clients’ property, possessions, and personnel, so before hiring, a good look into the guard’s past can shed light on how successfully they might be able to perform their duties.

Background checks and credentialing are in the best interest of the client, the security company and the guard him/herself. While the discovery of some minor legal “issues” may be forgiven, most states and security companies must be cognizant of prior felony convictions or open charges, particularly ones involving theft or violent crimes. Additionally, knowing if a conviction on “minor” charges was a result of a plea agreement (which originally included felony-level offenses) can be a major indicator of an applicant’s potential for success or failure.

Not only do background checks help in hiring decisions, but they may also protect a business in the case of potential lawsuits or other legal complications. For example, let’s say a business chooses to hire a guard on their own, without the help of a reputable security company. If that guard was previously convicted of theft and then steals from the business, that business will probably not be able to file a claim for stolen property, regardless of whether they knew about the previous infraction or not.

Individuals applying for a security guard positions should be informed and expect that a criminal background check will be a major part of the hiring process, a tacit demand requiring 100% honesty on their application. Companies will compare the information on an application with the information garnered from background checks and a uniform and unbiased process for weighing prior minor infractions in an applicant’s youth may be no problem, unless of course they’ve lied about it.

A reputable security company will conduct fairly extensive background checks before hiring a guard that might include any or all of the following:

  1. Criminal Background Checks – Obviously, a security company making a hiring decision needs to know about past criminal activity. But they also want to see that the information on a potential employee’s application matches the information in the background check. An applicant who lies about past criminality, even if it is a very minor infraction, will have a hard time convincing a company that they are honest and should be hired.
  2. Fingerprints – In many cases, guards will also be fingerprinted so the hiring company can run the prints against the FBI’s Integrated Automated Fingerprint Identification System. There can be issues in an individual’s past that do not show up on a standard state level criminal background check.
  3. Driving Records – Many guard positions require driving duties, so a fairly clean driving record is important. Confirming that the applicant possess a valid/current driver’s license as well as a registered and insured vehicle should also be considered before hiring employees to fill spots where public transportation is not an option.
  4. Sex Offender Database Checks – Security guards will interact with all manner of people in the course of performing their duties. An applicant whose name appears in the Sex Offender Database will not be eligible for employment.
  5. Credit Checks – A check of a potential employee’s credit history is becoming normal for many jobs, even outside the security industry. Most states require security guard applicants to consent to a credit check, and in most cases, if an employer turns down an applicant due to a problem on their credit report, they are required to show the applicant the report and the reason for the rejection.
  6. Open Charges – If an applicant is in the midst of legal battle, for example, if they are engaged in a civil case with a spouse or family member, or perhaps involved in a domestic violence case or under a Protection from Abuse (PFA) order, it is unlikely that they can be hired.

Established and well managed security providers will have their own battery of application and interview questions that add depth and detail to the typical background check process. Despite how extensive state and federal background checks might be, there is no substitute for sitting across from an individual and asking probing questions about their current legal status as well as their past.

Quick Response Security Guard

Verification Equals Value: Effective Security Guard Patrols

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 511

Security Guard Quick ResponseIf your office or facility employs one or more security guards that perform patrols of your business or campus, you must be certain that your guards are performing their duties while documenting all activity with clear, detailed reports which are reviewed daily and filed for future use.

Every facility is different and factors such as industry, size, location, layout, and so much more influence both the guard’s tour patrols and protocols. As an example, a retail store certainly has a different set of directives than say, a construction site or public school. Depending on whether your guards are protecting inventory, property or people, there will be many different factors to consider. However, there are security best practices common to most businesses, and understanding these procedures will help with security assessments and defining protocols.

Let’s consider the facility layout first. Just about all businesses that occupy physical locations will have the following high threat areas in common:

  • Vaults, cash registers or anywhere that valuables are stored
  • Main entrances, exits and windows
  • Auxiliary entrances, loading docks, basements
  • Elevators and stairways
  • Connections to other buildings
  • HVAC systems
  • Electrical and alarm systems
  • Utility rooms
  • Data storage, computers and servers
  • Storage areas for anything from chemicals to food to parts and inventory

Then of course, there are exterior locations to consider. These might include the following:

  • Building exteriors, including roofs
  • Outbuildings, storage and garages
  • Dumpsters and loading areas
  • Landscaping and surrounding terrain
  • Entry and exit points
  • Fences and perimeters
  • Parking lots and access roads

It’s clear, that once you start to think about a strategy for securing your building or campus, there are a lot of variables to consider and it’s likely that you will find your specific security challenge has a few items from each group.

It’s worth having a good hard look at your areas of exposure with your security partner to make sure that you are considering all perspective areas of risk. For example, it does little good to schedule a basic nightly check of all doors, windows and entrances, but overlook the liability of intrusion from rooftops or adjoining buildings.

There are also many technology solutions to help manage tour patrols and guard reporting. Many software packages, like Officer Reports, which we use here at Echelon, allow our supervisors and scheduling department the ability to monitor guard locations via GPS and see reports from check-in locations in real time. Packages like these often bundle other features like time and attendance tracking, schedules and employee profiles, and tour reports can be sent to clients with clear, easy to read information – so you know exactly what you’re paying for.

As is always the case, whether you are managing your own proprietary security team or if you hire a security partner like Echelon to handle security for you, a clear understanding of your organization’s needs, physical layout and vulnerabilities are all required for any security strategy to be effective. The lists above is a good place to start.

 

 

Community Protest

Volatile Politics and Community Safety

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 600

Community Protest Over the past several years, we have all witnessed unprecedented volatility in our national politics. To be sure, there is a lot of anger, resentment and finger pointing between members of our two main parties. This condition is not confined to Washington D.C. or the halls Congress. Local politics, town halls, community events and more often get quite heated and even violent. During the 2016 presidential campaign, the evening news featured footage of a shooting, fights and general aggressive behavior, and since the election, town halls, in particular those held by Republicans, have been interrupted by angry protesters and minor skirmishes have ensued.

Some politicians are requesting police escorts as they travel to and from their town halls, and others hire their own private security details to protect them. But what about attendees? Are there measures that can be put in place to ensure the safety of participants? There are plenty of guidelines from child safety organizations on how to keep children safe at public events, but when the adults in the room are endangering each other, this opens up a new set of security challenges.

The obvious solutions include hiring security guards or requesting that local police stations send an officer to an event that might be politically volatile. Unfortunately, most police departments charge a very high hourly rate to protect local meetings, and if they get an emergency call they may unexpectedly leave you unprotected. Event organizers can also try to recruit off-duty police officers or other security professionals to volunteer at events. The visible presence of security teams is certainly a strong deterrent to those who might be inclined to start trouble.

Meeting organizers should consider adding comments about safety, egress and outline behavioral guidelines during opening remarks. This might help mitigate spontaneous aggressive behavior, but in many cases, individuals and groups come to a meeting or event with pre-planned intent to disrupt. Even so, that can be addressed directly, and guidelines that allow all voices to be heard can go a long way towards bringing down the emotional temperature of a room.

Whenever possible, surveillance systems should also be in place. It’s a good deterrent strategy to mention at the outset of a meeting that participants are being digitally recorded. Although digital technology has made video security systems very affordable, many buildings, particularly those with historical or architectural interest, and certainly those with landmark preservation status, have restrictions in place as to what can be done both visually and structurally to the building. Workarounds include temporary free-standing camera systems. Remember, that cameras can only help you after the fact, so vigilant security professionals are crucial when unwanted activity begins.

Of course, planning any event well in advance gives organizers a chance to really consider security needs with a critical eye. Events with big name speakers, politicians and public figures, especially if they lean strongly to one side of the political spectrum, are certain to require more security than other, less volatile events. Meetings that are open to the public or that may attract attendees from outside of the community may also require tighter security.

In any case, safety and security starts with the awareness that any event may be a target for violence or disruption. The simple truth is that we no longer have the luxury to assume that every event will be peaceful and orderly, and if there is any threat to the well-being of attendees, security and protection has to be a top priority.

church against blue sky with white clouds

Faith and Safety in Violent Times

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 555

church against blue sky with white cloudsThe tragic shooting at the First Baptist Church in Sutherland Springs, Texas, underscores an unfortunate truth of our current time: places of peace and worship are particularly vulnerable to random violence. Equally disturbing is that such events are as unpredictable as they are hard to deter by the very nature of these religious institutions. Whatever we may find out about the shooters background or motive, we cannot escape the fact that, like the Mandalay Bay Hotel incident in Las Vegas, nobody could have predicted that any specific incident would happen on a particular day and location. But does that mean that there is simply nothing that can be done? Are there any ways to prepare for, or possibly even prevent, such an incident?

Sadly, houses of worship are quite familiar with violence. Dozens of Jewish community centers and synagogues have experienced bomb threats recently, mosques have been vandalized or attacked, and there have been 147 shootings at churches in the 10 years between 2006 and 20161. While, of course, this number is disconcerting to say the least, it does provide a statistical sample of reasonable enough size to learn something.

For example, according to Dallas Drake, a criminologist at Center for Homicide Research in Minneapolis, 48% of these attackers were affiliated with the church that they attacked. Furthermore, in 17% of these church shootings, the attacker felt unwelcome or had been rejected by the church. So that begs the question as to whether or not church officials and/or members might be able to recognize potential warning signs. Perhaps they could consider undergoing training to recognize behavior that may lead to violence, or possibly even create member run groups to reach out to troubled individuals. Maybe they can consider looking a little more closely, perhaps with the aid of social services or law enforcement, at church members who display troubling signs.

While church leaders are wary of creating an environment that does not facilitate feelings of peace and safety, they must consider the well-being of their congregation. Security guards, either armed or unarmed, may well be part of the solution.  Many churches have already installed security cameras and some now lock their doors once the service has begun. Church leaders speak frankly to their congregations about staying aware, and some churches are engaging local police or security companies to provide comprehensive security assessments, workshops and classes on what to do in violent situations.

Since many churches have police offers and security professional among their congregation, some have created volunteer programs where these members offer to act as guards, either armed or unarmed, during services and church events. Others have taken the step of hiring security professionals to patrol the building and grounds before, during and after services and church events like holiday festivals, picnics and the like.

The bottom line is that religious facilities and gatherings are soft targets for an attacker bent on doing harm due to the concentration of people confined in one place, at a specific time, with their attention focused in one direction. No matter what approach religious facilities take to address security, all agree that doing nothing is not an option.

1Burke, Daniel, The Truth About Church Shootings, Nov10. 2017, CNN.com http://www.cnn.com/2017/11/06/us/church-shootings-truth/index.html

Personal Protection at Comic_Con_1

VIP Personal Protection without Intrusion

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 497

Personal Protection at Comic_Con_1For individuals in the spotlight, fame offers both the pleasure of positive recognition, and the dangers that accompany being a known entity. Whether you’re a famous performer, a political figure, or a high-profile business person, finding yourself bumping up against excited fans, paparazzi, or constituents can prove to be one of the greatest risks of your particular role. An unfortunate consequence of today’s political climate is an extra charge of conflict between those with celebrity status and the public. Increasingly, there are individuals who feel it their responsibility to take a stand, sometimes by using violence. Because of these greater threats and the less stringent gun laws and regulations, if you are someone whose work places requires you to be in the public eye, you should take steps to protect yourself and your family.

First, consider hiring a certified protection professional to accompany you and your companions when you are traveling or know that you will be otherwise more publicly available. You can find body guards whose sole mission is to maintain your safety, while also allowing you a sense of autonomy and freedom despite their presences. When you are working with professional security group, ask them to access your level of risk, and to point out when and where you might be most vulnerable. You should also request that they create a strategy that takes into account all parties involved, and that includes ways to avoid any unnecessarily risky situations. Specifically, this could mean mapping out driving or travel routes, and searching for the safest alternatives.

Secondly, the ideal protection professional will always bear in mind the need for life to continue on as normally as possible, without the obvious intrusion of outside protection. Jim Dambach, Director of Executive Protection and Investigations, former Lieutenant, and Veteran of the Philadelphia Police Department, Secret Service, and FBI explains the philosophy of Echelon’s approach. “Our eyes do not leave the individuals we are hired to protect. We anticipate and avoid threats, rather than reacting to them. Our number one priority and area of expertise is to cover the client and make sure he or she remains secure while also providing a minimal amount of interference.”

At Echelon, we pride ourselves in hiring the highest caliber bodyguards who are trained to manage the specific needs of a VIP and her or his cohorts. In addition, they are trained to administer emergency medical attention, to be adept at package inspection, and to be armed as needed. Lastly, they receive training in ways to serve and protect without invading your privacy, so that your travels or interactions are both safe and natural.

Our team is backed by an executive director with over 40 years of experience in a high-level position in the Philadelphia Police Department, and approximately thirty years investigative experience dealing with everything from street crime to corruption to homicides. We are prepared to protect you in the best way possible, with the least amount of infringement on your day-to-day activities.

fire damaged business

Fire Watch: Securing Your Business after a Fire

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count:  649

Securing Your Business after a FireImagine this: you receive a call late at night, learning that a fire has started at your business, leaving the structure in ruins. If you’re like most business owners, you first thought will be for the safety of your employees and the people in nearby buildings. Next, you’ll want to make sure that you have the necessary insurance documents to cover the costs of rebuilding.

Most business owners realize that they must have substantial accident insurance in the event of an unforeseen disaster. But often, they may not consider the steps that really need to be taken to protect them when the unthinkable happens. As a business owner or manager, you must consider what you would do if you experienced such a loss. Having insurance is obviously an important consideration, but so is knowing what to do to save time and money when a fire does occur.

Here are a few actions you can take in the moments following an unexpected loss due to fire:

  1. Within 24 hours of a fire, you are legally required to contact a licensed contractor to repair damaged system and pull any required permits. You must also contact state or country licensed personnel to conduct an ongoing fire watch.
  1. Hire a trained security officer to patrol the areas impacted. All fire and safety officers should be trained in fire prevention or be certified CFSI fire inspectors who understand the state law requirements as well as OSHA and NFPA safety standards.
  1. Research shows that construction site crime costs more than $1 billion per year in the United States. Get a professional assessment to identify vulnerable areas of the property and to develop a strategy to keep the site safe from trespassers, thieves or vandals.
  1. Secure your property. To avoid further loss due to theft, consider hiring a security company with the knowledge and manpower to ensure there is no further vandalism or material theft, which can create costly delays.
  1. Assess the floor layout, review emergency shutdown procedures, repair any damaged fire protection systems, and make sure that all of your equipment meets the state law standards.
  1. Consider adding additional security measures as you rebuild your property, such as surveillance tools or onsite guards who can offer 24 hour protection.
  1. Install additional security measures such as perimeter fencing, access control, temporary surveillance cameras, exterior lighting, deterrent signage, and a strategic jobsite layout.
  1. Keep accurate records of all fire watch reports to keep the fire marshal and the fire department informed.

For all of these services and more, Echelon Protection & Surveillance can meet with you immediately onsite to set you up for a successful transition from calamity to security. Along with the measures above, EPS will assist you with construction site security, starting with a strategic plan, tried and true safety measures, onsite protection, certified fire watch patrols, and daily logs complete with digital photos that identify areas of risk. A security account manager is also at your disposal, free of charge, so that you can receive regular status updates. As one final and important step, we work in tandem with local police to support our security measures, and further our goals of visible deterrence.

As a volunteer fire fighter for over 40 years and in my current role as the Fire Police Captain in Worchester Township, Montgomery County, I can assure you that Echelon is prepared to handle any crisis or hazard that develops.  Consider contacting a representative today, at no cost to you, to see what you can do to keep your business safe, including measures that prevent fire damage, such as better alarm systems, immediate notification of illegal entry, and a quick plan of action to put into practice should a disaster occur.

Business man and woman arguing silhouette

Planning for Employee Termination is Your Best Insurance

Planning for Employee Termination is Your Best Insurance

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 643

Business man and woman arguing silhouetteA disgruntled former employee can threaten more than your company’s reputation. Even when you follow clear human resource protocol in terminating an underperforming or difficult member of your team, that individual can still pose a threat to the safety of your business and the peace of mind of your current staff. However, you are not alone. With some prior planning and the support of security company skilled at managing conflict, you can ensure that an uncomfortable situation does not turn into a dangerous one.

As with most security measures, the first step is to employ smart safety strategies when hiring individuals. Though Benjamin Franklin’s axiom “an ounce of prevention is worth a pound of cure” may sound cliché, it’s true that anticipating challenges helps you avoid potential disasters down the road.

The first safety measure to take is to complete a thorough background check prior to hiring. It doesn’t matter if the prospective employee comes highly-recommended, or is someone you’ve known in a social capacity—you need to screen every new hire with the same level of scrutiny as you would a stranger. More than just checking references, think about hiring a security company who specializes in employee vetting and background checks. Such an organization will have access to national and international databases and records that you cannot get on your own.

Echelon Protection & Surveillance can provide access to credit checks, multi-state background checks, motor vehicle records, employment records or nearly any information criteria combination thereof.  We work with numerous law enforcement agencies and federal government sources to cover all of your bases. Basic background checks will give you results almost instantaneously. For more in-depth screenings, outcomes will be generated within just a few business days.
In rare instances, even when you work with a security company to ensure proper vetting, a former employee may still prove to be a threat. In that case, there are other measures you can take to protect your business and associates.

First of all, be cognizant of the possibility that an employee who has been let go may be less likely to respect the business as they are leaving the premises. In more obvious terms, this means that the individual may be more prone to theft of property or property damage in the wake of the termination. To avoid these costly situations, it’s best to have a strategic plan in place for end of employment that includes a safe exit strategy and surveillance plan as the individual is being asked to leave. Computers or other password protected accounts should immediately be changed. Keys, equipment and ID’s must be returned at the time of the exit interview. A security guard or other trained professional should be on hand to monitor all activity with the former staff member when they’re clearing out a work space and leaving the property. If you don’t have an on-staff security guard, you can hire one for as little as one day or as long as needed. The key is to have a trained security person on hand until you’re certain that there will be no retribution from the terminated employee(s). Be sure to consider key indictors of perspective challenges from terminated employees, such as: veiled or direct verbal threats, contact with former co-workers by phone, email or social media, returning to the property, or references to violence of any kind.

Echelon provides professional armed or unarmed security guards to trained in termination support planning to prevent unwanted activity in this situation. All of our security team members have been trained to deal with conflict resolution and de-escalation during crisis moments. They also have the added value of being an outside source not associated with the business, which often creates a less stressful environment for all involved.

Lastly, if you suspect that a former employee might retaliate via an act of vandalism, verbal or physical threats, and/or other forms of intimidation or illegal activity, consider heightening your security measures—whether temporarily or more permanently. The onsite visual presence of a security guard can strongly deter a would-be assailant, and surveillance video cameras also decrease the likelihood of a volatile threat.

You owe it to your business, your current employees, and yourself to create employee termination strategies that keep everyone safe.

Zoo Guards

Positive Behavior Training for Security Officers

Positive Behavior Training for Security Officers

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 662

Zoo GuardsWhen hiring security officers, you want to employ individuals who are highly-trained in crisis management, adept at handling conflict with professionalism and wisdom,  capable of de-escalating encounters, and, perhaps most importantly, level-headed during times of stress. In other words, you want security officers who function like the best of emergency professionals; able to act quickly while also minimizing further conflict or violence.

Particularly if your security officers are interacting with students/children, you will need to ensure they have been educated about how to best relate to school age children. This training should not be focused on behaviors during stressful situations, but more holistically on creating positive daily interactions that lead to a more constructive school environment overall. Studies show that students who view officers as helpers are more likely to report crimes or to share information regarding illegal activity.

One option to consider is giving your security officers special instruction and certification in conflict resolution. Most local community colleges offer these types of classes for working professionals. Other organizations will hold one to three day training programs that lead to basic certification in conflict resolution. Still others will train your entire security staff onsite for a nominal cost.

Here are a few options to consider:

  1. Employ a service specifically designed to train your security officers in this area. MOAB® Training International, Inc., for example, offers in-house instruction, one or three day courses, and courses specifically geared toward public safety officers. Courses from MOAB are designed solely for law enforcement, security, and military personnel. Visit their website for more information at moabtraining.com. As mentioned above, consider investigating continuing education courses located a nearby community colleges. Many will have coursework geared toward working professionals in the law enforcement field.
  2. Supply your staff with recommended reading or video materials geared toward conflict resolution. Elsevier, a world-renowned textbook resources, offers books such as Conflict Management for Security Professionals. Security Guard Management (sgmnow.com/conflict-resolution/) have several reasonably priced DVDs for training purposes that focus on conflict resolution and crisis response for those in uniform. Nightclub Security Consultants and OneStop Interactive offer online classes for a nominal fee on conflict resolution and the proper use of force (www.nightclubsecurity.com/).
  3. Hire security professionals who already possess a level of training in anger management, conflict resolution, and best practices for deescalating stress. At Echelon, all of our security officers learn how to evaluate tense situations as well as how to avoid further conflict. Each security guard is trained to deter and prevent unlawful activity in virtually every industry and They are subject to an intense screening process, including comprehensive state and federal background checks, and extensive interviewing processes. We also make certain that they receive continuing education in crisis management to ensure that they have the most up-to-date training and skills to keep them vigilant and engaged.  Those who work at schools are trained to interact with this population to create an atmosphere of trust and security. They are taught to manage a balance between respect and approach-ability, important qualities in building stronger relationships with young adults.

In addition, Frank Williar, Echelon’s Vice President of Operations and Training, provides an additional level of proprietary training and a special orientation class for all incoming security officers. Williar, who is part of the day-to-day interactions with our staff, served in the Lower Merion Township Police Department for more than 30 years, starting as a patrol officer and later working as a criminal investigator and a member of a surveillance team.  Like the rest of our staff, he is dedicated to public service, and ensuring the safety of Echelon’s clients by hiring and training the best security officers available.

However you decide to handle this aspect of best protecting your business, it is important to recognize that your security officers should be trained to resolve conflicts. Their ability to manage an emergency situation can make the difference between a peaceful outcome and a violent one.

School Security: The Importance of Highly Trained School Security Officers

School Security: The Importance of Highly Trained School Security Officers

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 682

In the past several years, we have seen our schools become the site of deadly mass shootings. According to statistic from FBI records in 2016, there had been 50 mass murders or attempted mass murders at schools since the Columbine shooting. In a recent report compiled by ABC News, there were a record 270 total shootings at schools since the Columbine event. While we prefer to imagine that our schools are safe and secure, the truth is that shootings are on the rise and gun laws become less stringent or stay the same, it is unlikely that this trend will change. However, school officials and administrators do not have to feel helpless. There are many tested and proven strategies to protect your students, faculty, and staff from this type of tragedy, and from lesser acts of violence, such as bulling or vandalism.

Many schools today do employ professional security guards, but unfortunately, they may not realize that their teachers, monitors or volunteers do not have the training or experience needed in the event of life-threatening challenges. And the unfortunate truth is that even trained security guards don’t provide 100% safety. To ensure you have taken every step possible to maintain the security of your educational facility, take the following steps:

  1. Keep your emergency team and staff up to date on training and resources. In other words, know what you’re process will be in the event of any type of emergency situation, including weather-related disasters, power outages, an accident on campus, internal violence and/or unexpected or threatening visitors. Make sure that your staff are clear on the steps to take in specific events, including the chain of command, an evacuation plan, where emergency exits and fire alarms are located, and other life-saving techniques such as CPR. These emergency processes should be reviewed and practiced on a regular basis, and new staff should always be trained on this information.
  2. Hire qualified school security guard personnel who can control building access, offer a visual presence as a deterrent, and who have the specific knowledge about how to handle a wide-range of difficult situations with the utmost care and professionalism. This investment may at first seem financially challenging, but Echelon Protection & Surveillance will work with you to develop both a sustainable and affordable solution to making your campus safe and secure.
  3. Respond immediately when you are worried about a student, faculty, or staff member who is exhibiting signs of stress, making threats or has a preoccupation with violence. Make sure that you communicate your counseling and/or psychological services to all of your students and employees frequently and in many different media. According the U.S. Secret Service and the U.S. Department of Education, 81 percent of school shootings happened even though someone had information that the attacker was considering or planning the event. Take each and every warning sign seriously and contact local authorities if you are concerned by a student’s behavior.
  4. Develop specific protection and safety protocols before, during, and after any school events including: athletics, special events, administrative meetings, and pick-up and drop-off locations for students. During these times, consider hiring trained security professionals to monitor these activities and events. Our security guards are trained and prepared to keep a close watch on your people and property in any situation, and to respond swiftly and appropriately if a problem or challenge arises.

If you take these steps, your students, faculty, staff and guests will be better protected, and feel safer. Having highly trained security guards onsite provides more than just a deterrent or presence in a uniform – they are professional goodwill builders and problem solvers with extensive real-world school experience. In addition, all of our school security guards possess specialized training to aid them in working with young people, allowing them to become an integrated and trusted part of your safe and secure educational environment.

We urge you to take the necessary steps to avoid becoming another tragic news story. These actions will in turn reduce your risk and liability. In the long run, you can focus on what matters most—educating students.

Hate crime photo

Peace of mind despite the rise in hate crimes

Hate crime photoOn February 27, 2017 the untoward happened in the least expected place. Over 100 headstones were vandalized in Mount Carmel cemetery, a Jewish cemetery in Philadelphia, on the heels of similar acts of anti-Semitism in Missouri over the previous weekend. Gravestones that had stood for years were knocked down, many of them cracked in two. While the community reeled, nearby business owners were also upset, as were the city’s numerous synagogues, Jewish Centers, Day Schools, and Jewish museums.

Though Philadelphia citizens were appalled by this blatant act of hate, the unfortunate truth is that hate crimes in America have been on the rise in recent months. According to the Anti-Defamation League, this increase in anti-Semitic incidents can be found everywhere from social media to small business and homes, and can take many forms, including vandalism and bomb threats. In fact, in the last two months the ADL reported 70 such bomb threats made to Jewish community centers.

“We’ve never seen anything like this before,” said Oren Segal, director of the ADL’s Center on Extremism (source: http://www.jpost.com/Diaspora/Clear-uptick-in-US-antisemitism-since-election-says-ADL-482639)
However, this enmity in our communities does not have to take us by surprise or upend our sense of safety. As in any crisis, readiness provides peace of mind. For business owners everywhere, creating a cohesive security strategy and plan for the short or long term helps to ensure that you are prepared in the event that your organization is randomly targeted.

As a proactive deterrent, consider hiring a professional security guard company trained specifically in managing hate crimes. You can choose to have a complete security assessment of your property or a consultation that gives you overall view of safety measures that can be taken immediately. These consultations will also assist you in identifying areas of weakness, such as areas with little visibility, employees who have not been given background checks, or the lack of proper planning in the event of a threat or attack.

Security camera surveillance is another positive step in keeping your people and property safe. The cameras serve three important but distinct functions. First, the presence of visible video security serves as a built-in deterrent to would-be criminals. Secondly, if a crime does occur on or near your property, the resulting video footage can be extremely valuable in both catching and prosecuting perpetrators. Lastly, the cameras can be monitored at any time, allowing for an immediate response from security guards or law enforcement officials if any unwanted or suspicious activity occurs. To get the most out of your video surveillance, hire an organization that specializes in video surveillance plans and installation.

Another affordable safe-guarding option is to hire armed or unarmed patrols for your property during specific times of the year, such as Jewish high holidays when you anticipate a greater number of crowds and/or distraction that could leave you and your guests vulnerable. Having a licensed, highly trained professional(s) present to watch for unlawful activity allows you to enjoy your event with the knowledge that your participants are soundly protected.

Echelon Protection & Surveillance provides all of the above services along with twenty years of successful professional experience. We are licensed, bonded and insured, plus every guard is trained to respond immediately and effectively in a wide-range of situations.

We also understand the special security risks and challenges facing the Jewish community. As a Jewish-owned security solutions company, we offer proven security services to deter and stop anti- Semitic violence and criminal activity before it starts or gets out of control.

Specifically, our expertise in managing and preventing hate crimes can be found in the security solutions we provide for Jewish institutions and organizations in the private, public and non-profit sectors, including the National Museum of American Jewish History, Rodeph Shalom, Beth Tkva B’Nai Jeshurun, Brith Achim, Beth Zion-Beth Isreal, Shaare Shamayim-Beth Judah, Temple Sinai, Philly Israel events, and The Consulate General of Israel.

In these volatile and uncertain times, take the next step to keep your organization’s people and property safe.  Our aim is always to anticipate and problem solve before a crime occurs.  Echelon Protection & Surveillance serves as your security partner, allowing you the peace of mind to manage your business or organization with confidence.

To see a full list of services including consultation, camera surveillance, employee training, and part or full time patrols, visit the website at www.epsagents.com.

Protect your inventory photo

5 Smart Ways to Protect Your Inventory

Protect your inventory photoWhether you own a large chain of stores or a single boutique, one of the most difficult parts of managing your own business can be ensuring that your products are safe—from the moment they leave the warehouse to their security while on your premises. As much as we don’t like to think about retail loses due to employee theft or carelessness, that risk remains a reality for all business owners.

According to a 2015 report from the U.S. Retail Fraud Survey, employee theft is the “single biggest cause of loss to retailers,” leading to a $60 billion deficit for business owners across the United States.

Here are five ways that you can ensure the safety of your products, and save your business from unnecessary deficits that result from theft.

  1. Perform background checks on all of your employees. The greatest safety measure you can take is to be sure that you are hiring reliable employees in all areas of your business. Though background checks are not inexpensive, in the long run, they save you money and safeguard your peace of mind.
  1. Install video surveillance to create a greater sense of control and accountability. Employee theft accounts for almost half of retail shrinkage, according to The Small Business Chronicle. Employees have the easiest access to products, as well as to abusing discounts, or mismanaging refunds and credit cards. Video surveillance monitors this activity, and also creates a safer environment for employees by serving as a deterrent to robbery and as a safeguard in the event that something goes wrong.
  1. Hire a licensed, trained security guard to safeguard your property. These store officers can either be plain clothes or uniformed. Uncover agents can be trained to confront and deal with thefts in the moment, and uniformed officers serve as powerful deterrents to would-be thieves. According to About Money, customer theft accounts for a large amount of retail loss annually. Having a security guard on site can greatly reduce deficits incurred from shoplifting.
  1. Keep detailed and accurate records of your inventory, its movement, and the individuals who manage the products. Taking the time to record your inventory’s movement and progression is simply just good business sense, and it also allows you to notice almost immediately when a significant and unexplained loss occurs, and to then take quick and decisive action to prevent these losses from happening again.
  1. Retain a theft prevention expert to evaluate the security of your inventory from start to finish. A trained professional can help you identify efficiencies, anticipate potential pitfalls, and ultimately develop an effective strategy to eliminate unnecessary risks and employ best practices moving forward.

To protect your assets, it pays to devise a comprehensive plan, to continue to monitor your processes, and to put in place the security measures that will lead to greater profit by protecting what is most valuable to you at all times.

Echelon Protection & Surveillance can assist you in addressing your retail loss prevention needs and work to develop a security plan designed to categorically deal with internal and external retail theft. We employ a variety of solutions to protect your bottom line while addressing your budgetary concerns.

Sources:

  1. S. Retail Fraud Survey: http://www.d-ddaily.com/images/10-06-15_US_Fraud_Survey.pdf
  2. The Small Business Chronicle: http://smallbusiness.chron.com/retail-shrinkage-55148.html
  3. About Money: https://www.thebalance.com/top-sources-of-retail-shrinkage-2890265
security guard photo

Rethinking Physical Security In The Age Of Terrorism

security guard photoAs terrorist attacks become more frequent and more deadly, the threat of terrorism is becoming a much larger concern. For better protection, we will need to look at how the world is changing, what it is leading us to, and the steps that can be taken today for better security.

What Has Changed?

It may seem like the stakes are still the same for security, but the landscape has changed immensely. There are more considerations needed for terrorist threats. It is no longer only heavily trafficked areas may have needed security guards. Now, everyone needs active physical security.

The use of explosives and the apparent randomness of the attacks make a potential target far less obvious. In the case of the shooting in San Bernardino, the target was a building, which serviced individuals with developmental disabilities.

Every business, property manager, and individual need to consider the possibility of a terrorist attack. It is not just a consideration for events or areas with lots of foot traffic. A lack of security creates a terrorist opportunity. If you are not prepared, then you are a potential target.

Of course, special events are more likely to be a target, as was the case for San Bernardino. But even venues like bars and concerts have been targeted, as was the case in Orlando and some of the recent attacks in France.

The Mindset Of The Future

What will have to change is the anticipation of a terrorist attack. Every industry will have to be preemptive with their planning. Terrorism will need to be treated like preparing for a natural disaster. Not something inevitable, but something that is as disruptive as it is unexpected.

Your particular type of business is only safe from terror attacks until the moment it isn’t. By placing experienced security guards in every building, the risk of attack will drop dramatically.

Security for every industry will need to have terrorism response training. And more buildings will need to staff security personnel. The importance of trained onsite first responders cannot be overstated, as emergency response will be minutes away in the best-case scenarios.

Where The Fear Leads

With the use of explosives and automatic firearms, minutes of unchecked terrorism can be devastating. So the mindset will also shift more to focus on anticipation and profiling. Threats will need to be discovered before perpetrators take action. This does not necessarily mean racial or ethnic profiling, as much as it has to do with the body language and attitude of suspects.

These preparations are likely to become the general mindset of the security world only due to their effectiveness. Similar precautions are taken in Israeli airports, leading to perfect security records. A mindset of fear, unfortunately, leads to a default position of mistrust. If terrorism continues to go unchecked, the intensity of security precautions will become more preemptive.

What You Can Do Today

The first step is realizing that you are not immune to a terrorist attack simply because of your type of business or industry.

You will need to be vigilant, and invest in better security. This can be passive security measure, such as installing new locks, strengthening windows, and using stronger doors. For more active security, you can also use highly trained security personnel.

Employees can also be trained to deal with these situations more effectively. Everything from evacuation plans to education on the warning signs of terrorist intent will help.

Any of these security strategies will also help to prevent theft, burglary, and even make your business safer in the result of a natural disaster.  Everything you do today will benefit your overall security.

Three unifomred security guards

Protecting Our Public Venues from the Threat of Terrorism

Three unifomred security guardsTerrorism is one of the gravest problems that society faces today and is an issue of both national and global concern. The violence, damage and destruction from a terrorist attack can be felt across the globe, which is why it’s now imperative that we become more involved in a strategic vision to protect ourselves, our territory and work towards preventing such horrific events.

Due to high visibility and value, top locations to protect from terroristic acts are public venues, where our friends, families and colleagues attend in large numbers for a variety of events. Incidents in schools, stadiums, movie theaters and more have taken place in all areas of our country and can create catastrophic damage and loss to our society. Although these spaces continue to be active targets for terrorists, there is often minimal presence of trained security protecting them. Yet preventing these situations requires expertly trained and certified guards who can assess and coordinate an effective deterrent or response.

As we’ve mentioned, the best way to reduce risk is to engineer a prevention method and having security that are highly-trained in a variety of comprehensive protective services in the event of a crisis can fulfill that. Securing an environment that houses hundreds to thousands of individuals takes specialized skill, such as crowd control, emergency response, behavior management and anti-terrorism deterrents, which only certified security experts can provide.

Security officials will also work with your business to conduct a plan to significantly decrease liability and adapt to changes in a threatening environment. When a location for potential damage is so high that a malicious individual may decide to target such a place, the risk is too great to not have proper protection on site.

The recent terrorist attack at the Pulse nightclub in Orlando, Florida, currently the worst mass shooting in U.S. history, had insufficient security onsite along with the deadly attacks in Paris, France and the Boston Marathon bombing. According to the Federal Emergency Management Agency (FEMA), about 90% of venues that aren’t prepared for an emergency fail within two years of being struck by a crisis. Ultimately, businesses must start implementing robust, appropriate security plans to protect their organization and help their patrons feel safe and secure.

Terrorists attacks continue to evolve, and we must keep pace by staying vigilant with our security measures. Investing in proper security prevents the risk of terrorism. Additionally, properly trained and certified security officers assist not only in averting the loss of property and valuables, but more importantly, in averting the loss of precious lives as well.

Security guard with video monitoirng

Protecting Your Business At All Times

Why Combining Video Surveillance with Onsite Security is Invaluable

Security guard with video monitoirngA common question we receive from organizations in a variety of industries is whether integrating video surveillance with their onsite security is a worthwhile investment for their business needs. No matter the size of your organization, the answer is yes due to several significant reasons that any company will find beneficial.

Video surveillance technology, or CCTV (closed-circuit television) cameras, can do much more than conveniently oversee a surrounding area. It can save you and your business a great deal of time and money by further enhancing agent response and assisting with prevention. Video surveillance counters theft, violence and sabotage by securing and regulating your entire organization 24/7.

Along with an increase in security and safety, video surveillance provides a multitude of benefits including:

  • Visual Evidence for Investigations
  • Preventing Dishonest Claims
  • Improving Worker Productivity
  • Resolving Employee Disputes
  • Offering Real-Time Monitoring
  • Digital Storage for Easy Access of Footage

Video surveillance technology has become so valuable that The U.S. Department of Homeland Security relies heavily on it to assist with criminal acts throughout the country. In 2013, CCTV footage was used to identify and capture the Boston Marathon bombers and it’s used daily to protect us from any acts of terrorism. On a smaller scale, it’s used by over 50% of businesses large and small to protect their employees and help counter any illegal behavior.

However, despite common misconceptions video surveillance is meant to be a complement to an on-site security force and not a replacement. The primary purpose of security is to prevent crime, and while technology can be an excellent deterrent, it’s only useful when there are active, trained security agents supervising the cameras and ready to move if a criminal act is being done.

When you combine video surveillance with professional security officers monitoring that footage, you are provided with comprehensive protection of your assets. An onsite security agent provides a proactive approach to crime, and video surveillance extends the strength of their response. Combing these two tactics helps organizations prevent criminal acts and accomplish their overall goal of safety and loss prevention.

Overall, integrating innovative surveillance technology with your onsite security conclusively improves the security of a sensitive area. The combined benefits are continuous and necessary for a safe and secure environment.

Echelon protection and surveillance

How to Hire a Security Partner Instead of a Provider

Echelon protection and surveillanceEffective security is significant to a successful business and therefore selecting the right security partner for your organization is a process that shouldn’t be overlooked. The wrong choice can impact your safety, productivity and how your company is perceived, along with your bottom line. Although there are many security companies to choose from, it is important to find one that best fits your needs.

How do you know you’re choosing the right security partner? Follow our guidelines below.

Vetted, Trained & Certified

All too often you will find security officers that have only been given basic training for their position, such as communication, observation and reporting. Instead, you should look for security officers that go beyond that with proven experience in the field and are certified to effectively take action to defend your life and property. A highly vetted, trained and certified officer will make quicker, more intelligent decisions in dangerous, stressful and unpredictable situations.

Specialized Experience

Security officers being considered for your company should have experience in the industry they’re serving since each type of business comes with its own unique challenges. They should be well informed of all protocols, directives and duties with on-site experience so they can successfully protect your company and provide enhanced security measures when needed.

Security Solutions

Not every business situation requires an onsite officer on patrol, but comprehensive protection can still be offered through a variety of integrated security solutions. A security provider that’s serious about your protection can provide video surveillance and access control, which offers both indoor and outdoor control over your facility during any time of the day.

Licensed, Bonded & Insured

The right security partner will be licensed, bonded and insured so you can be certain of professional quality and services. It also means that any lawsuits or violations against the company are disclosed for your comfort. A security provider that is active in these requirements not only stays compliant with the law and protects their officers but presents the highest level of professionalism to their clients, which protects you from liability.

Customer Centric

A security provider working in your best interest helps guide you to develop effective strategies and methods for managing your organization’s safety and security. You should look for a company that stays involved and holds open communication to help solve your needs. It should be a collaborative partnership in order to ultimately ensure that they’re meeting your needs and adding value throughout your facility.

Choosing security for your business is an important decision. However, by concentrating on these guidelines during your search for a security provider, you can be assured that you’ll select the right company.

QUOTE
Phoenix Web Design