When planning an event, it is important to know the difference between event staff and security guards. Event staff are responsible for providing customer service and ensuring that guests have a good time. Security guards, on the other hand, are responsible for protecting guests and property from harm or theft. In this article, we will discuss the roles and responsibilities of both types of personnel, so that you can make an informed decision about which type of staff you need for your event.
What are event staff and what do they do?
Event staff are responsible for a variety of tasks, including greeting guests, directing them to their seats, answering questions, and helping with any problems that arise. They may also be responsible for providing customer service, such as handling complaints or assisting guests who need help. Event staff must be able to remain calm and professional at all times, even when dealing with difficult guests.
What are security guards and what do they do?
Security guards are responsible for the safety of guests and property. They may be stationed at entrances and exits to check for weapons or other prohibited items, or they may patrol the event area to look for signs of trouble. Security guards also monitor CCTV footage and may be called upon to give testimony in court if a crime is committed at the event.
So, what’s the difference between event staff and security guards? Event staff are there to provide customer service and make sure that guests have a good time. Security guards are there to protect guests and property from harm or theft. When deciding which type of staff you need for your event, consider the nature of the event and the level of security that you require.
Why you can’t use security guards for customer service
Security guards are there to protect your event. Asking them to multitask and take care of guests at the same time is a surefire way to weaken your event’s security. Any time their full concentration is not on your event’s security significantly increases the risk of an incident.
What’s more, while security guards are trained to deal with difficult situations, they are not trained in customer service. This means that they may not be able to handle complaints or assist guests who need help in the way that event staff can. Additionally, security guards may not be as familiar with the event layout and amenities, which can make it difficult for them to answer guests’ questions. For these reasons, it is important to have event staff on hand to provide customer service, even if you also have security guards present.
In conclusion, event staff and security guards serve two different purposes. Event staff are there to provide customer service and ensure that guests have a good time. Security guards are there to protect guests and property from harm or theft. When planning your event, be sure to consider the nature of the event and the level of security that you require in order